Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

49% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Associate (154) , Store Manager (154) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 174 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 106 reviews)); "Great people that you work with and very flexible with time" ((in 104 reviews)); "Laid back and flexible schedules" ((in 78 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 210 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 99 reviews)); "There is no room for advancement; as the UPS store is a franchise and you will never have the owners job." ((in 30 reviews)); "salary is low and lots of works" ((in 28 reviews)); "You'll be alone in the store with no training." ((in 24 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

49% would recommend to a friend

(3,151 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

2.9

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,151 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jun 5, 2025

Associate Experience

Sales associate

Recommend

CEO approval

Business Outlook

Pros

This job isn't too difficult to understand. basically writing letters but on boxes, easy work load, consistent work flow, small work team, fair pay for the average young adult.

Cons

not enough hours, some transactions with customers could be difficult, not enough hours, and not enough staff

3.0

Jun 5, 2025

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy Work-Life Balance Simple Learning

Cons

Unpaid lunch Fast-paced Customers can be rude Need to have attention to detail Schedules are made by the month

5.0

Jun 3, 2025

Working at a UPS Store

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great part-time job to work as a high school or college student

Cons

At time having to deal with rude customers.

Viewing 181 - 183 of 3,151 Reviews

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