Trayport reviews

Trayport Support was once a team that encouraged broad involvement and valued initiative, making the role both challenging and rewarding. However, recent structural changes have shifted the environment considerably. While aimed at improving retention, these changes have created uneven opportunities across the team and have caused instability, tension and huge amount of demotivation. Unfortunately, some of the most experienced and capable members now face the prospect of being held back, which has impacted both personal development and the team’s overall effectiveness. The new setup offers limited scope for growth for many and is a significant departure from what the team used to represent. Combined with ongoing operational challenges, such as under-resourced infrastructure, lack of effective testing and a reactive approach to incidents creates a difficult environment for people wanting to stay in a client facing role.

Company direction is not at the right place for the position and hold the company has over its clients. They need to focus more on existing customers and building on a better foundation before chasing new business.