Pros
Pay is good and great job stability and benefits.
Cons
The stress is unbearable. The expectations are unreasonable. Dealing with customers is tough and the competition is aggressive but dealing with internal crap is worse. There is more reporting than you can imagine and conference calls several times a week to waste your time that you should be spending selling or servicing customers. You must work 60+ hours a week to get the job done and you will be constantly connected to your Blackberry and notebook computer. Ridiculous processes to get anything done for the customer and getting pricing in competitive situatiuons is unbeliveably tedious and most of the time you cannot get the pricing you need to keep or win the account and management says "sell'' the value of UPS" which is great in theory but customers are looking at the bottom line especially in this economy. It is getting worse now as they expect Account Managers to sell not only small package services but ltl and air and ocean freight as well which are totally different aspects of transprtation services. This is good for the company and the customer but puts way too much work on the Account Manager.