Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

55% approve of CEO

43% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

633 reviews
3.0
May 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible work life balance and good management

Cons

Lied to in the interview process, lots of internal change constantly

1.0
May 12, 2023

Disaster

Recommend
CEO approval
Business Outlook

Pros

Cool office in Chicago, great commuting benefits, and free lunch daily for in office workers. Very good health insurance that started Day 1 of employment.

Cons

Very, very poorly run company. They say they are software, but really this is just a staffing play. They also pitch themselves to big prospects as a true business process outsourcing solution, however it only has that in place for one company, and only because Upwork took over an existing BPO that was already in place. Biggest problem is the CEO, she simply doesn't know how to run a business. Perfect example of the Peter Principle, except she kept falling up into jobs beyond her competence level. The ENTIRE C-Suite besides her & the CLO has turned over in the last twelve months. Despite revenue increasing 3x during her tenure, the company is worth less than it was when she took over. Huge layoffs last week - 137 on May 3, then another 78 "hybrid corporate" employees the next day. As mentioned elsewhere, they had everyone sign separation agreements, then rescinded them & cut the payout amount significantly. They're now pressuring people that haven't signed the updated agreement to sign ASAP - I received several calls earlier this week basically begging me to sign it. They're actually dangling "if you sign immediately we'll accelerate the severance payout to you," basically trying to entice people that need the cashflow to signoff.

4.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Really great people you work with.

Cons

Lots of growing pains with business

Viewing 301 - 303 of 633 Reviews

Glassdoor has 921 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.