Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
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Hayden Brown

55% approve of CEO

43% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

633 reviews
5.0
May 22, 2022

Great

Recommend
CEO approval
Business Outlook

Pros

Great workspace and community, ethics.

Cons

There is no cons at a moment

5.0
May 20, 2022

Freelacing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can work remotely as a freelancer.

Cons

Sometimes you have to work on more than 2-3 projects simultaneously

3.0
May 18, 2022

Leaderless and Disorganized

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO; work from home.

Cons

Terrible, short-sighted leadership. Everything is a panic and a fire drill all the time. No work-life balance. Despite having unlimited PTO and working from home, the inept leaders will find a way to ruin all of that for you with their lack of planning and jumping from one thing to the next. If you're trying to work on a project that should take a few days anywhere else, at Upwork it either take weeks, months, or years to make any progress because some spineless "director" will come tell you to drop everything and work on something completely unrelated to your job. It's always because the executive leadership team didn't have much of a plan, or couldn't communicate their plan coherently to the rest of the company, and middle management is mostly comprised of spineless yes-people, so it seems like everything is done on-the-fly. Although the culture is generally okay, Upwork is run by a small clique of insiders. Your career advancement will plateau, or even turn sharply downward, if you don't get on the inside of that clique. Feels a lot like high school at times.

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Upwork Response
4y
Thank you for taking the time to leave this review. We are so disappointed to hear about your negative experience. As a company we aim for clarity and transparency, but we understand that this is not always everyone's experience, and your feedback is heard and appreciated as we strive to do better as a company. If you have any additional thoughts to share, please do not hesitate to reach out to Upwork HR via email or Slack. - Upwork HR
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Glassdoor has 920 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.