Upwork reviews

3.8

60% would recommend to a friend

(631 total reviews)
avatar

Hayden Brown

57% approve of CEO

44% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

631 reviews
1.0
Aug 16, 2019
Recommend
CEO approval
Business Outlook

Pros

The benefits were extremely helpful and were a reason why I (and others) stayed for so long. Work from home Wednesdays and free food were a plus.

Cons

If you were on the sales side, then you most likely did not have a life. A typical day at Upwork was working 45-50 hours a week, eating lunch at your desk, dealing with multiple "cliques" at work, unprofessional management and not being able to take PTO because of unrealistic expectations from higher-ups. A lot of external hiring led to hardly any career opportunities for the sales teams. The management lacked the tools needed to support their teams. Favoritism was big at Upwork. If you didn't go to the happy hours or interacted with the team, you were seen as "not part of the culture". Within Large Accounts, Mid Market and BDRs, hardly anyone has hit their quota within the last 6 months (or even throughout 2019). Don't just take my word for it, do your research on Linkedin and see how high the turnover has been within their sales department this year.

5.0
Aug 6, 2019

Nice place to work

Recommend
CEO approval
Business Outlook

Pros

Can do people with a result-driven attitude

Cons

No disadvantages to mention during my time there

2.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Used to be an outstanding place to work. Has great benes, comp package, etc. People used to be considered part of the equation and that meant a lot. They have a great vision, mission and value set, but it needs to be followed down the organization. The LT seems to be intentional and well-meaning, but they don't see what's really occurring in the trenches.

Cons

-Managers that care about dollars and not people, nor service -Remote employees are minimized and not given opportunity for growth like others that are onsite, which goes against their core values. -Process development was seen as "cookie cutter" vs. building for scaling the organization -The orgs live in silos, no cross-communication -often moving forward with work that is either being done twice or worse, contradictory -Sales & delivery do not work well together

Viewing 505 - 507 of 631 Reviews

Glassdoor has 917 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.