Upwork reviews

3.8

60% would recommend to a friend

(630 total reviews)
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Hayden Brown

57% approve of CEO

44% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

630 reviews
2.0
Mar 10, 2025

Good Remote Work But Bad Leadership With No Accountability

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Fully Remote -High Visibility To Leadership -Open Vacation Days -Opportunity To Make Real Impact And Create Change -Empowered To Own As Many Projects As You Can Handle -New Hire Stipend To Set Up Home Office

Cons

-No Process Of Workflow Whatsoever Due To High Turnover -Poor Communication. No One Knows What They're Doing Or What Other Cross-Functional Teams Do. Teams Are Very Siloed -The Leadership Team Has No Clear Direction. They Don't Share Information With Org And Are Very Secretive With The Future Of The Company Causing There To Be Bad Morale Across The Board -The Upwork SaaS Product Is Bad. Employees And Customers Don't Understand What Upwork Offers Because They're Always Shifting The Company Focus Which Keeps The Brand Reputation Poor and Unknown -The Marketing Leadership Team Restructured At Least Three Times In One Year And Pushed Out Really Good Employees Just To Replace Them With Worse Leads -No Room For Internal Growth. The Title You're Hired At Will Likely Be Your Title Until You Leave The Company

4.0
Mar 6, 2025

Upwork

Recommend
CEO approval
Business Outlook

Pros

Great sales experience, great benefits, and flexible work life balance

Cons

Constant change//new initiatives, new leadership

2.0
Mar 5, 2025

Declining Company Culture and Outlook

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Still hiring in a few teams. Good place to come to get hired at a VP level position and then leave in a couple years (frequent observed pattern.)

Cons

Leadership team worships startup culture (build and break fearlessly), but we are carrying the weight of 15+ years technical debt created by frequent changes in product direction and business model of globally distributed engineering free lancers (good people, just hard to pull off). High turnover in executives. Not many "new products" have added to the bottom line in recent years...declining GSV and Revenue.

Viewing 85 - 87 of 630 Reviews

Glassdoor has 914 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.