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      Upwork

      Engaged Employer

      Upwork Customer Service (CSR) reviews

      4.3

      99% would recommend to a friend

      (25 total reviews)
      avatar

      Hayden Brown

      35% approve of CEO

      76% positive business outlook

      Ratings by category

      5.0

      Work/Life balance

      4.5

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      Customer Service (CSR) employees have rated Upwork with 4.3 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Upwork is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      25 reviews
      5.0
      Sep 13, 2023

      Top Notch Company

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best companies I've worked with.

      Cons

      Turnover and recent layoffs. Up and down revenue outlook.

      4.0
      May 9, 2023

      AM

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really great people you work with.

      Cons

      Lots of growing pains with business

      4.0
      Apr 13, 2023

      Great learning environment

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provides a great landscape to learn new skills, sharpen existing skills, and collaborate. Many tools and resources at your disposal.

      Cons

      Fast changing environment, sometimes hard to keep track of all the constant changes and how they impact your role and responsibilities.

      avatar
      Upwork Response
      3y
      Hi there, thanks for your review! Glad to hear you feel Upwork is a good place to learn and grow. We hear your feedback and agree that communication and clarity are key as Upwork itself is growing and changing. Please feel free to reach out directly to HR if you have any further feedback to share! - Upwork HR
      Viewing 10 - 12 of 25 Reviews
      Related searches: Upwork Customer Service (CSR) jobs | Upwork Customer Service (CSR) salaries | Upwork benefits | Upwork Customer Service (CSR) interviews | Upwork conversations
      Upwork reviewsUpwork Customer Service (CSR) reviews

      Glassdoor has 919 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.