Item: Upwork
Rating: 4
Author: Customer Service Representative

Question 1

Is Upwork a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Upwork have rated their employer with 4.3 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Upwork employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Upwork now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Upwork.

Question 2

Does Upwork pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Upwork with 3.8 out of 5 stars based on 25 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Upwork.

Question 3

How happy are Customer Service (CSR) professionals working at Upwork?

Accepted Answer

99% of Customer Service (CSR) employees at Upwork would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Upwork with a 5.0 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Upwork?

Accepted Answer

Software Engineer (23), Senior Software Engineer (20), Account Manager (19), Freelancer (19), Account Executive (16), Enterprise Account Executive (15), Software Developer (12), Enterprise Account Manager (11), Product Manager (11), Business Development Representative (BDR) (10), Data Analyst (10), Virtual Assistant (10), Manager (9), Customer Service Representative (8), Director (8)

Question 5

What are the pros of working at Upwork according to real employee reviews?

Accepted Answer

"Most people are great (there are some truly brilliant people here)" ((in 58 reviews)); "Great benefits including remote" ((in 32 reviews)); "Pays well when you are doing well, company culture is good when the company is doing well." ((in 32 reviews)); "Pay is good and nice" ((in 26 reviews)); "work from home, flexible program, diversity," ((in 23 reviews))

Question 6

What are the cons of working at Upwork according to real employee reviews?

Accepted Answer

"Constant layoffs and re" ((in 35 reviews)); "bad leadership and a lot of feedback" ((in 33 reviews)); "Bad management and general disorganization" ((in 18 reviews)); "My direct manager had never even sold in her life." ((in 12 reviews)); "compensations are not shared, no bonuses." ((in 7 reviews))

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