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      Upwork

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      Upwork Customer Service (CSR) reviews

      4.3

      99% would recommend to a friend

      (25 total reviews)
      avatar

      Hayden Brown

      35% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Upwork with 4.3 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Upwork is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      25 reviews
      5.0
      Mar 21, 2022

      Upwork is a great company if you are looking to sell a solution that truly delivers value to customers

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for. They offer the great benefits of any Silicon Valley-based org and deliver a world class solution that solves real business problems. You will learn a lot about the human capital market and get a chance to support clients across all departments; marketing, customer service, finance, IT, HR, etc. The events and office are all top notch. Made a lot of great accommodations during COVID and put their employees first. Offers career growth and leaders that are willing to help.

      Cons

      Not necessarily a con, but be aware the first thing you are selling (in most instances) is the value independent freelancers and agencies bring to a business then selling why Upwork is the best solution to support that new strategy. For a majority of companies, large-scale independent workforce strategies are still a new concept so if you are coming from a SaaS company that had a more traditional offering with a transactional sales-cycle expect it taking time to learn.

      avatar
      Upwork Response
      4y
      Thanks for taking the time to leave this review! So happy to hear you feel fulfilled by your work and happy with the culture and growth opportunities here at Upwork. Please feel free to reach out to HR if you have any ideas about how we can make things even better! - Upwork HR
      2.0
      Jun 25, 2021

      Sales culture needs to change

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co workers to work with Amazing CEO

      Cons

      It pains me to write this because I have had wonderful sales managers while working here. Unfortunately, I can not say the same for executive sales leadership. While the company as a whole has fantastic values and care for people, unfortunately the sales org does not. The way the sales org is run needs to change.

      3.0
      Mar 29, 2021

      Poor Executive Leadership on Sales Teams

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Upwork is a great place to make money and be at the front of the staffing industry. They are building an incredible platform to help company's be successful! I would recommend all business leaders to engage with Upwork.

      Cons

      The Executive Sales leaders need to go! They are bringing the same poor culture from the same company everyone use to work for. They've had their chance and nothing seems to be working with getting new clients. They need to act faster before we loose to our competitors. The HR and Sales leaders have built an organization that doesn't foster growth or career advancement. We continue to take steps back!

      avatar
      Upwork Response
      5y
      Hey there, Thank you for caring enough to write this review. I would love to discuss your feedback. Please slack me so we can connect. -zoe
      Viewing 16 - 18 of 25 Reviews
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      Glassdoor has 926 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.