Question 1

Is Upwork a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Upwork have rated their employer with 4.3 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Upwork employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Upwork now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Upwork.

Question 2

Does Upwork pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Upwork with 3.8 out of 5 stars based on 25 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Upwork.

Question 3

How happy are Customer Service (CSR) professionals working at Upwork?

Accepted Answer

99% of Customer Service (CSR) employees at Upwork would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Upwork with a 5.0 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Upwork?

Accepted Answer

Software Engineer (24), Freelancer (20), Senior Software Engineer (20), Account Manager (19), Account Executive (16), Enterprise Account Executive (15), Software Developer (12), Enterprise Account Manager (11), Product Manager (11), Business Development Representative (BDR) (10), Data Analyst (10), Virtual Assistant (10), Manager (9), Customer Service Representative (8), Director (8)

Question 5

What are the pros of working at Upwork according to real employee reviews?

Accepted Answer

"Most people are great (there are some truly brilliant people here)" ((in 55 reviews)); "Great culture and teams to work with" ((in 43 reviews)); "Great benefits including remote" ((in 30 reviews)); "Pay is good and nice" ((in 25 reviews)); "Great work life balance because you choose your times" ((in 24 reviews))

Question 6

What are the cons of working at Upwork according to real employee reviews?

Accepted Answer

"constant layoffs with 2 happen across 2 years." ((in 34 reviews)); "bad leadership and a lot of feedback" ((in 32 reviews)); "Bad management and general disorganization" ((in 18 reviews)); "No bonuses and paid time offs" ((in 9 reviews)); "My direct manager had never even sold in her life." ((in 9 reviews))

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