Upwork Customer Service (CSR) reviews

Tough sales landscape - Essentially selling an idea to people and working to help them commit to the process of seeing that idea through

There is one major problem that most of the other problems I see at the company stem from. The leadership critically overestimated the growth the company would see in the near future. They went into overdrive in hiring based on that belief. What happened from there is AEs were pushing hard to oversell to a market that wasn't there. AMs got accounts that didn't have the room to expand. All parts of the sales org had trouble meeting their goals and the pressure of failure spread throughout the company. That failure weighs on everyone and makes the job a heavy grind. Eventually it caught up with the company in forcing them to layoff a huge portion of the sales team. And let's talk about that leadership. There is a lack of a people-first leaders, particularly as you move up the ladder. Many of them were successful ICs, but I think they lack the innate ability to reach people that allows for them to successfully lead and coach them. There are some that are good people leaders, but there are more that aren't than are.