Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

55% approve of CEO

43% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

633 reviews
1.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited time off (if they actually would let you use it), benefits

Cons

If you do not make your career your entire life and bend over backwards for all other departments then you will be the black sheep. You're told to stay in your swim lane and do your own work and to say no but you'll be reprimanded for actually following through. They said make mistakes its what we do here! But really they mean if you step out of line the tiniest bit it's on your record. Working with the account managers is a nightmare. I have never met a bigger bunch of toddlers who will use anyone and everyone else and the slightest mistakes to whine to their bosses. They blame everyone else for account failures, watch out they'll throw you under the bus. There's a few good ones in there but it doesn't even out having to deal with the others. Not to mention their managers care more about how they look than supporting people. It's a corporate game of tattle tail in the end. This company only knows how to manage easy people who martyr themselves and say yes to everything. They think with a couple inclusive slack channels they're doing something big. The company wide meetings are full of fancy jargon but time and time again everyone asks what are we really doing? Never have I ever been so let down by joining a company I thought was well put together. I'm not surprised that every week several people left, yes it is a trend that does not stop.

1.0
Jun 12, 2023

Corporate Greed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits offered at Upwork were great. Unlimited PTO, 401k with Match, Parental Leave Policy, etc.

Cons

When you first join the organization- they rally around you and sell you on the plan, the mission. Slowly over time you start to realize that the plan doesn't exist- every week you are pivoting a different direction, have different goals, difference focus points. When you question the changes- you are seen as someone who resists change, or someone who just doesn't understand a "fast-moving, corporate environment". You are told for months that layoffs aren't coming, that everyone should feel safe and secure in their roles. Then....boom. 137 corporate employees all let go, and what wasn't shared was many of our own freelancers were also part of the layoff. Severance agreements go out. People sign them. Then days later, they send out an addendum- stating an error was made and that the offered severance will be significantly less. Those who refused to sign received calls from HR, they said the amount would total to be the same, and we would receive our payments quicker and with less tax. ALL LIES! When I asked for that to be sent in writing, not surprising, they wouldn't send it. The final day for our severance to be paid out- they send us the wrong amounts. Emails go to HR with no response and then by end of day we receive wire transfers with the additional owed sum. I just never imagined this would be my experience with this company. The second we were let go, we were not treated with respect and dignity. We were treated like a nuisance. I'm so disappointed in this organization- we all deserved so much better.

5.0
Jun 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Great organisation, professional and awesome tools

Cons

The market was destroyed by cheap labour

Viewing 280 - 282 of 633 Reviews

Glassdoor has 921 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.