Pros
Some of the people are really great.
Cons
Got hired late 2022 under the pretense that 80% of Enterprise AM's had hit quota in 2021 and 90% were on track to hit quota for 2022. Total BS. People were hitting their revenue targets because they lucked into how many accounts they got and the size of the accounts, and maybe 1-2 reps were hitting non-revenue goals a month. The product is not an enterprise product and customers did not view Upwork as an essential part of their hiring strategy, they viewed it as a nice to have when they need short-term work for a project. We touted to all our customers that Upwork is great so help prevent overhiring and layoffs, yet that's exactly what Upwork did, more than once. They were never able to give us full books which set us up for total failure. As some of us were finally starting to get new, promising accounts, we get a last minute meeting put on our calendars and we immediately knew what was about to go down. Pretty much every AM/AE that was hired since September got let go, along with many others who had been there for longer (some more than 3-4 years). Then there was all the drama with severance getting cut in half that is mentioned in a ton of other reviews. You would think with Upwork being a literal work marketplace, they would have a little more empathy in this scenario. So much for their mission statement.
