1. VFS has been operating like a privately run MAFIA group since several years as most of the regional heads and management staff behave like goons and bullies.
2. The company advocates a work culture plagued by favoritism and politics based on gender, caste, colour and race.
3. It is good workplace only for the corporate and higher management levels and is one of the worst companies to work for at the junior level and frontline staff.
4. Most of the regional heads and senior management staff think of themselves as Lord Falklands having highly inflated ego’s and a false sense of pride. In reality, they are good for nothing. All they seem to be doing is warming their buttocks in their plush cabins looking at reports, email and farting away to glory. They are highly paid for very little work and it sometimes feels like they are enjoying charity income from VFS.
5. These senior leaders are also highly abusive and discriminatory and also exploiting some women staff in their teams for sexual favours in return for job security and promotions.
6. It is quite difficult for an honest and hardworking person to survive and grow in this organisation without the blessings of an important figure. Also since most of the regional heads and senior leaders are unwilling to relinquish their positions, it is also difficult for the middle level managers to grow in the organisation.
7. In contrast, most of the work involved in directly processing visa applications is done by the frontline staff at the visa centres who represent a major portion of the company's workforce. The company has been built on the blood and sweat of the operations staff. However, these employees are on third party payroll, they are paid very low salaries, not provided any benefits and also not treated fairly.
9. The company prefers to pamper its large team of corporate employees at various levels and support functions who seem to be doing nothing worthwhile.
10. Overall, there is a trust deficit and lack of transparency in the functioning of the organisation.