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VMware Technical Support Manager reviews

4.4

87% would recommend to a friend

(30 total reviews)
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Raghu Raghuram

94% approve of CEO

69% positive business outlook

Manager, Technical Support employees have rated VMware with 4.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Manager, Technical Support professionals have an excellent working experience there. VMware is rated in line with the average (within 1 standard deviation) by Manager, Technical Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

30 reviews
3.0
May 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Market disrupting products. Good Infrastructure. Great opportunities for developing technical talent. Above market pay and perks.

Cons

The company still behaves like a start up in many ways. Need to rethink global support strategy. Absolutely no planning. Engineer workload is double than what it should be ideally.

4.0
Feb 14, 2016

A great place to work

Recommend
CEO approval
Business Outlook

Pros

Great people and culture, amazing products, unmatched benefits. My time at VMware was some of the best in my working career, despite the high workload and stress.

Cons

Uncertainty due to the pending deal with Dell. Very high workload for front line technical support staff, creating high stress for all GSS staff and managers. Managers and senior managers being tasked to answer support calls. Customer escalations are rampant. Managers and staff are recognized and rewarded for "handling" customer escalations, but no recognition is provided for taking actions which avoid an escalation.

Viewing 28 - 30 of 30 Reviews

Glassdoor has 12,007 VMware reviews submitted anonymously by VMware employees. Read employee reviews and ratings on Glassdoor to decide if VMware is right for you.