VMware Technical Support Engineer reviews

Workload. Technical support expectations with call centre volume expect to work 5-8 new case's (80% will require 40 min) per day with an existing 20-30 bucket.it will be better next month because x but nothing changes. Work life balance is nil when you have crazy volumes. Support complex products with 2 days training. Volume over quality of work is the norm. Static pay. Internal tools maddening and lead to frustration. Political.

Over the last 6-10 months, there's been a hiring frenzy, a hiring freeze, and a mass exodus of some of the top performers. Management decided not to backfill before the end of the year (likely to come in under budget and line some upper management pants with a fat bonus), increasing workload on those that remained. Re-implemented weekends for everyone. Started taking away perks. Implemented some insane procedural policies and changes to the ticketing system I would be embarrassed to call a pre beta against the better judgement of virtually everyone that has to actually use it. Announced a reorg saying that there were no plans to move positions to other countries. Subsequently culled part of the herd including a manager while saying it was ok, because we're filling seats in the other countries. Management just puts on a happy face while the rest of us facepalm. These events are the exact opposite of what they obviously oversold when talking about this mythical VMware Culture™ that possibly at one time existed, but never really witnessed.