VMware Technical Support Engineer reviews

- Slew of external management hires more recently brought in bad practices - Company appears to hire externally more than promoting internally - Culture has deteriorated in past few years after many changes - Raise is minimal over the years and you will have to leave to get a decent pay raise

It's a Call Center, supervisors / managers don't really care about your success, sink or swim, high turnover, If a customer doesn't like your answer they can D-Sat you for any reason valid or not. We were told not to ask the escalation engineers for assistance since they were too busy. We were told to ask our peers or google if we needed assistance. I knew as much or more than my peers so this was no help. The techs that had been there awhile are on the phone so they cant help. This leaves you hanging on the phone with no way to help the customer. You have to get an exception from a manager to leave for more than 5 minutes to use the restroom during your call queue. We supported non VMware equipment and was told to figure it out. If the issue was a blue coat proxy misconfiguration we had to figure out how to configure it on the fly whether you had experience with the product or not. You have to sign non-solicit agreement which goes 1 year after you leave VMware which may inhibit your ability to find other employment.