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      Veeam Software

      Engaged Employer

      Veeam Software reviews

      3.8

      68% would recommend to a friend

      (1,487 total reviews)
      avatar

      Anand Eswaran

      74% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Veeam Software has an employee rating of 3.8 out of 5 stars, based on 1,487 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Reviews by job title

      1K reviews
      2.0
      Dec 18, 2023

      Veem NOT so Veemtastic !!!

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A part of them paying on time it's really hard for me to think of anything else as a positive. Except I am glad NOT to be part of that organization anymore.

      Cons

      Based on the latest reviews by former TSEs it looks like the VEEM management still didn't learn its lessons. Let's start with Training: The know-how at least in 2021 was still based in ST Petersburg Russia. All the training was provided by Russian tech staff. (outside our local time zone) Workload: Cases were almost forcefully fed onto TSEs, thus ending up with SRs out of our depth and working late past the shift hours ( so SLOs are met) It only took me 5 months to figure out what organization/culture I was dealing with and submitted my resignation - one of the most uplifting feelings - no regrets!

      avatar
      Veeam Software Response
      2y
      We're sorry to hear about your negative experience with our work environment. At Veeam, we strive to provide a positive and supportive workplace for our employees. Your feedback about training and workload highlights areas where we can make improvements, and helps us create a better working environment. We no longer have any presence in Russia and our training is conducted by an international team with no focus on demographics or ethnicities. We've also implemented flexible working and WFH opportunities to assist our Veeamers in achieving a healthier balance. We're committed to improving wellness and work-life balance at Veeam, and are continuously exploring new initiatives to help. We wish you all the best in your future career
      1.0
      Dec 14, 2023

      I wouldn't recommend even my worst enemies

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You can learn a lot from technical perspective. - TLs are ok since they are basically engineers that supervise engineers and are in the same boat (overworked and underpaid) - Work from home

      Cons

      - Extremely high volume of work! - No benefits - Management has no interest in employees, their moto is only take more tickets, work, work work - I was supposed to receive 6 months&1 year welcome bonuses. Every single time they "forgot" to pay them. Had to make a scene and raise ticket with HR to remind them of our contract! - Underpaid for what you are expected to do - No possibilities of promotions - No possibilities of raises - Poor Middle&High Management - Work schedule is a nightmare - Phone shift - a total failure that makes the SLAs in the contracts negotiated with Customers useless. If a customer has a 2 days SLA (negotiated and paid for) they can simply call and have their ticket handled in less than 10 minutes. What is the point to this? - Case shift? It's just a fancy word for "we don't know how to properly handle all the incoming tickets and we are understaffed" - Poor support from higher tech tiers. - No work - life balance - Useless KPIs, targets and objectives

      avatar
      Veeam Software Response
      2y
      We appreciate the time you've taken to leave a review on our TCS team and your feedback is important to helping us improve. We'd like to address your concerns. We're genuinely sorry that your experience with our work environment did not meet your expectations. At Veeam, we emphasize a positive and supportive workplace for our employees. Your feedback, especially about work-life balance and management, is important in highlighting areas where we can improve our work environment and make it even better. We're also sorry to hear about your concerns regarding our management team. We're dedicated to continuously improving their skills and abilities. In line with this commitment, we're regularly adding new training on our calendar dedicated to people coaching and leadership. Your feedback highlights areas for growth, and we're determined to address these issues as we strive to provide the best possible leadership for our team.
      5.0
      Dec 14, 2023

      Awesome

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career Growth Opportunities, Positive Work Culture and Innovative Work Projects

      Cons

      Consider enhancing the compensation and benefits package

      avatar
      Veeam Software Response
      2y
      Thank you for your positive input on our Career Growth Opportunities and Culture. We're grateful for your review, and hope to keep things Veeamazing for you.
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      ReviewsVeeam Software reviews

      Glassdoor has 1,603 Veeam Software reviews submitted anonymously by Veeam Software employees. Read employee reviews and ratings on Glassdoor to decide if Veeam Software is right for you.