Waitrose reviews

3.8

66% would recommend to a friend

(8,733 total reviews)
avatar

Jason Tarry

73% approve of CEO

46% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Feb 7, 2018

Sneaky Management, but Good Peers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Pay Good team work Good training

Cons

Management will do anything to save money - including remain understaffed, or in my case cheat you out of Sunday pay that you are entitled to. If you claim overtime at the end of your shift (i.e. you have to stay an extra 20 minutes) then you are seen as going against the partnership - my manager actively advised me not to claim it.

2.0
Dec 14, 2017
Recommend
CEO approval
Business Outlook

Pros

The interview stage was the only positive experience about this company. It was 30 minutes and the hiring manager was a very nice man.

Cons

I worked there one day and I quit the first day. Why? Firstly it took 5 weeks between interview stage and starting day. Nobody contacted me in the run up to my start date telling me what time to come in, who to ask for and what to wear. I made endless calls the day before with no luck only to talk to a line manager who did not care and said "I dont know, come in at 10am alright bye". This was supposedly my line manager. After calling the whole day that was my answer. Upon arrival of my first day I was brought up to a room and sat at a computer where I had to do my training online. I was left for 6 hours by myself to do this where nobody came back for me or to check on me. There was a lot of difficult stuff to get through with some things I did not understand and nobody around to ask. I was not given training face to face, shown around the building/staff area. I was not given a uniform or shown where to come in the following morning as it was a 7am start before the store even opened. It was a lot of stress and a lot of effort on my part to get people to try and help me even though they were the ones recruiting me that I decided to leave for the lack of efficiency and total unprofessional work ethic of the management.

avatar
Waitrose Response
8y
Thank you for your providing this information regarding your recent experience at Waitrose Abingdon. Please be assured that providing a professional, consistent and welcoming process for our new Partners is something we all strive for. It sounds like this was not the case for you so please accept our apologies for the shortfall in service. If you would like to discuss the matter further please feel free to email us: recruitment@partnershipservices.co.uk and one of our colleagues would be happy to help.
2.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Its warm and dry (unless you're working in the freezer, chillers, behind meat and fish/deli counters or out in 'the yard'. Food in the dining room/canteen is subsidised. Senior management are skilled but hampered by inept 'middle managers'.

Cons

Discount is not great considering the price of the food No union representation Poor rate of pay compared to other retail jobs (used to rely on the annual bonus to make it up - that bonus has been declining rapidly - this year chances are it will be between 0 and 3%) Pension fund is in a shambles Whole business being propped up by John Lewis sales They now expect you to do five jobs in the time given for one Section managers generally appear to have little training in leadership or management before being given an ipad, an air of authority and a total disregard for the welfare of their staff. They're implementing 'modern Waitrose' whereby you just keep getting pulled from doing a job on one section to do a job on another (whether you're trained or not) because the section managers can't plan. You then return to your original job (eventually) to find yourself getting a telling off for not having done it quickly enough (or at all). One branch rota. There isn't space for me to tell you all that's bad about that! Suffice to say, its not working. To save money they don't recruit until people leave (school age heading to Uni - happens every year at the same time and they know it does) so you end up short staffed, underpaid and overworked. Turnover is 80% plus in an industry where the average is 33% - and they wonder why?

Viewing 49 - 51 of 8,733 Reviews

Glassdoor has 9,095 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.