Waitrose reviews

3.8

66% would recommend to a friend

(8,728 total reviews)
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Jason Tarry

73% approve of CEO

46% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,728 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Camaderie of fellow staff Easy work

Cons

I have been forced into having to accept my hours being changed against my will due to alignment of hours. Doesn’t matter that these were hours agreed at the start of your job, they don’t care. The Simpler Shops program has been a disaster, a mixture of cost cutting and losing staff so there are even less people available to get the tasks done. Our pay is very low, literally the lowest in the supermarket sector , and there is no more bonus or pay for performance, and the lowest level employees (no longer partners) are no longer even able to buy extra holiday. The work is monotonous, and if you have the misfortune to work overnight there’s no heating either.

1.0
Jan 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues work there and work hard.

Cons

Long serving employees (you can't call them partners anymore as they're not treated as such.....gone are the days of the 'partner') are treated terribl. No loyalty. Change in hours, forcing employees into working hours they don't want which results in employees leaving but they couldn't care less. Holidays taken from employees which they are entitled to. I know this is currently happening at two branches I'm aware of. The company is so much in debt it is using its employees to pay the price no matter what.

1.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Staff discount Uniform Some great colleagues/partners there

Cons

Very hard work for low wages, expected to do several jobs and then manager would ask why you hadn’t completed the one you were originally doing. Not treated very respectfully, never thanked for working on or extra even throughout Covid when it was really difficult, but a lot of petty rules implemented by ruthlessly ambitious bosses. Used to be a brilliant company to work for, but now no longer cares about staff and customer service, most of the decent managers have retired or left now. I believe two of the worst managers have been moved on to a nearby store now so hopefully things have improved. Some health and safety behind the scenes was very debatable surprising in this sort of company,

Viewing 16 - 18 of 8,728 Reviews

Glassdoor has 9,090 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.