Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1009 reviews)); "Good benefits and flexible with hours" ((in 542 reviews)); "Pretty nice staff and nice to help out people" ((in 478 reviews)); "Staff are friendly and fun to be with" ((in 425 reviews)); "Colleagues are friendly and supportive" ((in 328 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 587 reviews)); "Managers are rude and demanding" ((in 446 reviews)); "sometimes hours are long and boring" ((in 274 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 119 reviews)); "Hard to get holiday :(" ((in 74 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,744 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jan 11, 2017

Bad senior management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good discount had a good manager (for the most parts) however the managers were all changing department a lot

Cons

messed my contract up 3 times- told me i was permanent then turned around 2 months later and said i wasn't. Gave me a 'new job' which i refused moody customers not everyone is particularly friendly

2.0

Dec 7, 2016

Assistant Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great staff, can be an enjoyable job when you have the right resources, profit share at the end of the year

Cons

A lot more than 39 hours per week, poor work life balance, promises of promotion but no action

3.0

Oct 29, 2016

Fine Place to Work

Checkout assistant

Recommend

CEO approval

Business Outlook

Pros

Decent pay for a student looking to make some extra income, good company feel, lots of extra shifts if wanted.

Cons

Organisational mess, supervisors all going on break at the same time, leaving an already understaffed floor team to fend for themselves.

Viewing 286 - 288 of 8,744 Reviews

Jobs at Waitrose

Supermarket Assistant

Night Replenishment, Supermarket Assistant (Jersey)

Customer Delivery Driver, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Gillingham, South West England, England

£13 - £13 /hr

(Employer provided)

View job

Night Replenishment, Supermarket Assistant