Walgreens Insurance Verification Representative reviews

paper training material book for job role (made it difficult for employees to properly handle referrals and caused stress with patients/doctors/insurance companies). Did not automatically give raises even with job changes (had to "elect" yourself for a job promotion even if you were already working that job -- would say raise after 90 days to get you into it but never followed through). Keep in mind if you did do the training for a higher position (say major medical billing) you are not allowed to go back to PBM even if you ask to do so and even if no raise/job title was given for you to be doing that work. lack of proper SOP's and support for employees to ensure referral completion in an accurate way (always upset doctors/patients/employees with this).

not much support from team/ leads, pay does not make up for the work, will randomly throw you to do inbound calls and take calls you cannot handle, will point out your negatives over positives