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      Walgreens

      Engaged Employer

      Walgreens Customer Service (CSR) reviews

      3.2

      45% would recommend to a friend

      (913 total reviews)
      avatar

      Mike Motz

      19% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Walgreens with 3.2 out of 5 stars, based on 913 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walgreens is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      913 reviews
      1.0
      Mar 21, 2025

      Downhill company with no desire to help their employees

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was decent, most locations have decent hours from what I've seen

      Cons

      All of it. Summers? Expect corporate to reduce the AC to save a few dollars. When you see chocolate drooping off the shelves that's why. It got so bad we had an employee have heat flashes and had to go home several times. Did corporate care? Of course not. Let's go into the workload required by CSR's and shift leads. You're trained to specifically only work certain parts of the store while working the register. Then you learn that after COVID corporate decided to take a crew of 3-4 workers minimum to 1-2. So then you're told to work all parts of the store on top of the register, but still get chewed out when things aren't done. This isn't the fault of store managers, corporate specifically will not fund additional workers to reduce load.

      Viewing 67 - 69 of 913 Reviews
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      Walgreens reviewsWalgreens Customer Service (CSR) reviews

      Glassdoor has 38,637 Walgreens reviews submitted anonymously by Walgreens employees. Read employee reviews and ratings on Glassdoor to decide if Walgreens is right for you.