Walgreens Customer Service (CSR) reviews

3.2

45% would recommend to a friend

(913 total reviews)
avatar

Mike Motz

19% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Walgreens with 3.2 out of 5 stars, based on 913 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walgreens is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

913 reviews
5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to grow. Store Manager is professional and laid back and helps with time off if needed.

Cons

Closing is at 12am, other Walgreens close around 10-11pm

4.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros about working at Walgreens is that you get discounts at their stores. They have great benefits, from the stores to online and you can move up in the company.

Cons

They have little clicks that you have to be in in order to move up in the company. You have to be on your p's and q's about your attendance. Make sure you have all your documents when it comes to calling out sick because they will find ways to fire you.

Viewing 16 - 18 of 913 Reviews

Glassdoor has 38,616 Walgreens reviews submitted anonymously by Walgreens employees. Read employee reviews and ratings on Glassdoor to decide if Walgreens is right for you.