Walgreens CSA - Customer Service Associate reviews

3.2

42% would recommend to a friend

(661 total reviews)
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Mike Motz

Not enough data to show CEO approval

25% positive business outlook

Customer Service Associate (CSA) employees have rated Walgreens with 3.2 out of 5 stars, based on 661 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Walgreens is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

661 reviews
3.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunity for advancement into pharmacy entry roles and managerial positions

Cons

Customers can be entitled and demand privileges for anything. Also the company will mostly always be understaffed so there will always be something extra do to

4.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- good pay for anyone who is still in school and/or doesn't pay major bills - The environment is friendly and diverse - Work is pretty easy and well-paced, only busy during holidays and such - Pretty much dead on the weekends, barely to no customers show up to cause a busy environment - Access to 15-minute paid breaks and 30-minute unpaid breaks

Cons

- Customers in general. - Taking breaks is tricky since only one person can go on their break at a time - Rare occasions, but systems tend to be slow or freeze up completely

Viewing 25 - 27 of 661 Reviews

Glassdoor has 38,610 Walgreens reviews submitted anonymously by Walgreens employees. Read employee reviews and ratings on Glassdoor to decide if Walgreens is right for you.