Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,957 total reviews)
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John Furner

39% approve of CEO

38% positive business outlook

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,957 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jan 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved working here. The staff were great, management was supportive, and the culture was fun.

Cons

Policy was always that customers are right

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Walmart Response
5mo
Thank you so much for this wonderful review. We appreciate and value you.
1.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice mangement and cool coworkers

Cons

The money center and returns center were combined, leading to long lines and impatient customers. Workers would call for management who never came or took 15-30 mins.

Viewing 28 - 30 of 1,957 Reviews

Glassdoor has 154,732 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.