Walmart Customer Service Manager (CSM) reviews

3.3

54% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
2.0
Jul 31, 2013

Challenging

Recommend
CEO approval
Business Outlook

Pros

This store had a lot of diversity in the people who were hired. Young workers to retireees.

Cons

This store's management I found to be very challenging in that several of upper management were very condescending, unreasonable and just plain mean. People aren't walking off the job after putting in years of service for nothing.

2.0
Jun 16, 2013

CSM

Recommend
CEO approval
Business Outlook

Pros

Employees were great to work with. Hours were plentiful.

Cons

Management was disorganized, and unprofessional.

4.0
May 9, 2013

Great part time job

Recommend
CEO approval
Business Outlook

Pros

Great job for students or anyone needing a little extra money. Hours can be restricted if need be. If time off is needed with enough notice, it appears they try to give it to you Good sized lunch rooms with frees coffee,tea for employees. Donuts, muffins appear every once in awhile, I believe for the most part it is a good place to work compared to some of the big box stores.

Cons

Wages even though they pay just over minimum wage, there are some positions that do not get paid enough for the jobs they do. Don't expect to live well working here if you have no other income.

Viewing 868 - 870 of 886 Reviews

Glassdoor has 154,732 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.