Walmart Customer Service Manager (CSM) reviews

3.3

54% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
1.0
Jun 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Wal-Mart is huge. Because of that there is a large pool of co-workers to befriend.

Cons

This place isn't bad once you've worked there for 15+ years. Of course before that you can go ahead an expect a management style that will be more than willing to explain that they don't need you. Don't expect job security and definitely don't expect the management to ever lay off. It would also be wise to not expect any kind of competitive benefits although they're more than happy to help you get government assistance to make up for their lack of competitive pay and health insurance. Also, it would be best to not consider wal-mart if you're still in school or predict needing time off. As I was personally told they can easily find an employ to replace me who doesn't have a school schedule for them to work around. If you need a quick job for a couple of months then you may want to consider it but otherwise you could probably do better elsewhere.

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Glassdoor has 154,715 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.