Walmart Customer Service Manager (CSM) reviews

One raise per year capped at .60 but you will not be able to get that because the criteria for it is to high so the most you can get is .40.I received four excels on my eval but still only got .40 Almost makes you want to find another job just to get a raise! Depressing to know it will take 10 years to make $4.00 more than you do right now. The incredible infrastructure is not followed and the stores hide this from home office as long as on paper it looks like they are following procedures it is all good. Favoritism is rampant it is like there are two walmarts in the building those that can, have, and do and those that cant and do not have.The same people get promoted, the same people go to the outside christmas party every year, the same people get sent to outside events for associates. It can be difficult if your the only csm in the building to respond to the cashier needs, customer needs, run register, push carts, exchange propane tanks, answer phone calls, site to store and watch other depts like jewelry when they go on break and all of that isnt in a shift its in an hour! To few associates in the building under the new system not able to get everything done and provide serious customer service.

- The store is extremely disorganized. - As an hourly supervisor, communication with management is terrible. We ask them for help and they give none, then blame us for not communicating with them. (When we tried to.) - The schedules are extremely messed up. There are never enough people scheduled for the front end coverage I need. - Management is grumpy and plays favorites. They support being "team players" but they themselves do not live up to that rule. - Typical retail schedule, especially in a 24 hour store - expect to have an insane schedule. - Training is based on "CBLS" - Computer Based Learning Modules. Then they give you someone to train with for a few hours (sometimes) before they leave you to your own devices, confused and alone. When I was hired on I had to search for someone to help me on the floor because I had no idea what my job was. - The customers never seem happy or satisfied. - No follow up with management. - The hard workers get everything shoved onto their plates while the slackers continue to slack. - They advertise that there are many opportunities to go for other positions within the store. When you actually attempt to go for these positions, they fill them instead with new hires and tell you they forgot about you. - You start at low pay and you don't receive a raise until your first year eval or until you get a promotion. - Benefits are ridiculously expensive.