Walmart Customer Service Manager (CSM) reviews

3.3

54% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
1.0
May 18, 2010
Recommend
CEO approval
Business Outlook

Pros

-you get two days a week off -you get set shifts every week -customers can be interesting -discount is reasonable

Cons

-pays terribly -management is poorly trained and generally unwilling to work -inflexible with vacation time -benefits are subpar -no overtime is allowed

2.0
Jan 20, 2009
Recommend
CEO approval
Business Outlook

Pros

will work with schedule pretty fairly

Cons

management is usually incompetent, can't speak with correct English grammar, and they always change their minds

4.0
Nov 4, 2008
Recommend
CEO approval
Business Outlook

Pros

The work is brainless, so it's easy money; If you have pulse, you are qualified to work at walmart. The 10% discount card is very nice, especially on big purchases. Almost all of the associates/management were very pleasant to work with.

Cons

Things can get a little bit stressful, both when management is stressed aswell as when customers are stressed. (--comparable to all retail establishments.) As mentioned above, the job is easy money. However, "you get what you're paid for" so.... it makes sense that you wouldn't get a huge deal of compensation for such an easy job, and Walmart definitely takes advantage of that. "Store-Set" is a time in which the SWAT team, (a team of rude and errogant associates who hate their jobs) raids a newly constructed Wal-Mart to over-see and ensure proper layout of the merchandise before the store's opening. This is a tedious and AWFUL procedure in which many new associates furiously quit their job after being berated and belittled by the SWAT team-- Very unimpressed with the way this is conducted.

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