Walmart Customer Service Manager (CSM) reviews

3.3

54% would recommend to a friend

(886 total reviews)
avatar

John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
1.0
Feb 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible with time off requests (with good advance notice) 10% discount on taxable merchandise 2 weeks paid vacation plus personal hours sick hours occasional bonuses ranging from $15-200+ very nice co-workers

Cons

SEVERELY UNDERSTAFFED- always expected to do 2-4 people's jobs in one shift to make up for lack of employees MANAGEMENT TREATMENT of hourly workers ranges from rude to terribly demeaning NO REWARDS/ RAISES based on good job performance CUSTOMERS-many are demanding & rude, MGMT. always takes side of customer-even blatant theives and scammers WORK LOAD is UNBEARABLE most of the time NON-EXISTANT LOSS PREVENTION POLICY- watch as anyone and everyone goes right out the door with hundreds of dollars in merchandise...NOTHING is done to stop it

2.0
Feb 16, 2012

sucks

Recommend
CEO approval
Business Outlook

Pros

flexible schedule, can ask for time off and they'll usually give it to you, the level of camaraderie can be exceptional between like minded and like employed coworkers

Cons

the management is nowhere to be found most of the time towards the evening hours which is when we needed them most, the employee level of customer service was horrible, trying to get the cart pushers to do their job was almost impossible

Viewing 877 - 879 of 886 Reviews

Glassdoor has 154,732 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.