Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,956 total reviews)
avatar

John Furner

39% approve of CEO

38% positive business outlook

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,956 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Apr 6, 2026

Meh

Recommend
CEO approval
Business Outlook

Pros

Mediocre job, decent benefits and time.

Cons

Treat your employees better or they’ll leave.

Viewing 13 - 15 of 1,956 Reviews

Glassdoor has 154,715 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.