Walmart Customer Service Manager (CSM) reviews

3.3

54% would recommend to a friend

(886 total reviews)
avatar

John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM) employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
4.0
Sep 29, 2025

Nice job

Recommend
CEO approval
Business Outlook

Pros

Walmart has Great pay, good benefits, great opportunities to choose from.

Cons

Walmart doesn’t have Apple Pay.

Viewing 13 - 15 of 886 Reviews

Glassdoor has 154,697 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.