Walmart Customer Service Manager (CSM) reviews

3.3

60% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM) employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
5.0
Dec 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Great job for dealing with customers. Awesome staff to work with and store managers are great assisting when needed.

Cons

Hard to get on as full-time

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Walmart Response
7mo
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Viewing 10 - 12 of 886 Reviews

Glassdoor has 154,651 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.