Walmart Customer Service Manager (CSM) reviews

3.3

60% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM) employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
4.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot. Great experience with customers and teammates.

Cons

Managers did not help out at all. Sat in the back when we could have used help up front.

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Walmart Response
2mo
We are very grateful to you for taking time to share your experiences in this review.
5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Relaxed and flexible work hours

Cons

Micromanaging and too many people of same diversity

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Walmart Response
3mo
Thank you kindly for this review and for being a valued part of the Walmart team.
5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

the culture is like family. lifelong bonds made here. could and would definitely return.

Cons

depressing overall mood with salaried managers coming and going always trying to implement the next corporate restructure. shuffling workers into new roles and pay structures leading to an insecure employment situation

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Walmart Response
4mo
We thank you for sharing this detailed review. All is feedback is so valued.
Viewing 4 - 6 of 886 Reviews

Glassdoor has 154,641 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.