Walmart Customer Service Manager (CSM) reviews

3.3

60% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM) employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
1.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, nice people and discount for employees

Cons

Bad culture, pressure no support weekend work press without pay

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Walmart Response
4mo
We're sorry to hear about your concerns and appreciate you taking the time to let us know. Thank you for your review.
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Glassdoor has 154,651 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.