Walmart Customer Service Representative CSR reviews

3.6

75% would recommend to a friend

(206 total reviews)
avatar

John Furner

100% approve of CEO

69% positive business outlook

Customer Service Representative (CSR) employees have rated Walmart with 3.6 out of 5 stars, based on 206 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

206 reviews
3.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Fast paced. Easily promoted. Great deals on merch.

Cons

It's walmart. The customers and your coworkers are most likely going to be uneducated and uncouth.

3.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

- Gain experience in working in different departments - Close knit and supportive team members

Cons

- Base should be increased - Additional benefits for part-time associates

Viewing 16 - 18 of 206 Reviews

Glassdoor has 154,676 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.