Walmart Customer Service Representative CSR reviews

3.6

75% would recommend to a friend

(206 total reviews)
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John Furner

100% approve of CEO

69% positive business outlook

Customer Service Representative (CSR) employees have rated Walmart with 3.6 out of 5 stars, based on 206 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

206 reviews
4.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company, get a staff discount and basic Canadian benefits (CPP, EI)

Cons

lots of work like stocking shelves and attending to customers at the same time can be overwhelming

2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Meeting new people and networking

Cons

The pay and the benefits are not so good

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Walmart Response
10mo
Thank you for sharing this review and for being a valued member of the Walmart team. We appreciate you.
Viewing 13 - 15 of 206 Reviews

Glassdoor has 154,673 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.