Walmart Customer Service Representative CSR reviews

3.6

75% would recommend to a friend

(206 total reviews)
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John Furner

100% approve of CEO

69% positive business outlook

Customer Service Representative (CSR) employees have rated Walmart with 3.6 out of 5 stars, based on 206 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

206 reviews
5.0
Oct 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Consistent hours throughout the year

Cons

No chance of getting up the ladder.

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Walmart Response
8mo
Thank you so very much for taking time to share this review. We appreciate and value you.
Viewing 10 - 12 of 206 Reviews

Glassdoor has 154,622 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.