Is Walmart a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Walmart have rated their employer with 3.4 out of 5 stars in 1,957 Glassdoor reviews. This is an average score with the overall rating of Walmart employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Walmart now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Walmart .

Does Walmart pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Walmart with 3.1 out of 5 stars based on 1,957 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Walmart.

How happy are Customer Service (CSR) professionals working at Walmart?

44% of Customer Service (CSR) employees at Walmart would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Walmart with a 3.1 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Walmart?

Cashier (13652) , Sales Associate (7757) , Overnight Stocker (4404) , Sales Associate/Cashier (3829) , Stocker (3198) , Associate (2877) , Assistant Manager (2048) , Department Manager (1955) , Front End Cashier (1884) , Customer Service Representative (1738) , Personal Shopper (1673) , Personal Shopper/OGP (1405) , Team Lead (1240) , Manager (1178) , Pharmacy Technician (1177)

What are the pros of working at Walmart according to real employee reviews?

"EASY WORK! It’s very simple to learn and be very good at Pay WAS good for what the job is" ((in 12867 reviews)); "Good benefits once you have been there long enough to be eligible and the profit sharing is also good" ((in 6942 reviews)); "Great for people who can work crazy hours and don't like to go to church on Sunday." ((in 5635 reviews)); "Coworkers are great and the job is really easy when you get the hang of it." ((in 3686 reviews)); "flexible hours gives you time to go to doctor and other places you might need to go" ((in 3684 reviews))

What are the cons of working at Walmart according to real employee reviews?

"Poor management: some of the managers were rude and did not care about their workers." ((in 11912 reviews)); "No work life balance expected to talk to customers even though the job will say you will do chats and emails" ((in 1938 reviews)); "Management is just trash too much favoritism and the hr doesn’t do nothing when you complain." ((in 1398 reviews)); "Poor upper management and impersonal" ((in 1194 reviews)); "They were promoted from within with no training or direction on how to manage staff." ((in 1192 reviews))

Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,957 total reviews)

John Furner

39% approve of CEO

38% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,957 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,957 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews

3.0

Sep 10, 2012

Walmart is a company I enjoyed working for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is a nice working environment. Also, there are decent opportunities to move up within the company so that is good.

Cons

Management wasn't overly excited at the idea of fresh ideas. It seemed as if there is a precise plan that cannot be deviated from.

1.0

Jul 29, 2012

shop target

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

some of my co workers seemed nice

Cons

"be sure to look at you customer, smile, and say 'thank you for shopping at walmart'' blah!

3.0

Jul 24, 2012

Retail.. as usual

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Walmart has a very lax system for working. if you're 1-14 minutes late there's absolutely no penalty

Cons

not much room to move up, and when they do, they move the wrong people. power hungry 30-somethings who have no experience and the wrong personality for 'department manager'

Viewing 1942 - 1944 of 1,957 Reviews

Jobs at Walmart

Manager, Workforce Planning

PR - Customer Service

Senior Resolution Coordinator, Contact Center

Manager, Operations - Workforce Intelligence

Senior Resolution Coordinator, Contact Center

View all Customer Service (CSR) Jobs

Walmart

Walmart Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Walmart is a company I enjoyed working for.

shop target

Retail.. as usual

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