Wells Fargo reviews

- Way too much micromanagement. Employees are observed several times throughout the day on the way they interact with customers. Every time we get done with our interactions the managers will go over with you what you did well and what you didn't do well. They do this because we get surveyed on random customers. This is done on a scale from 1-5, if we even get a 4, it's considered to be a "bad shop." This is probably the most annoying thing that wells fargo does with it's employees because it doen't matter if you've had 20 perfect shops they will continue to micro manage you with observations. They need to back off with this, if your employee is doing well with shops then you shouldn't have to do observations on him/her. - Managers place too much of an emphasis on sales aka solutions, they ask me everyday if I know friends or family who will open wells fargo accounts. The last thing I'm going to do is ask friends and family to open wells fargo accounts on my off days. - Solution system is messed up. Every solution is referred to a banker in which they have to contact the customer to finalize the sale. If all of that is successful you might get credit for the sale depending on if that same customer has already been referred by a different teller. This system is flawed because you're also suppose to send "service signals" as a referral to your manager whenever you have a disgruntled customer. This works against you because you could close someone on signing up for another account but if someone had already sent a referral for a service issue on him/her then they would still credit for that sale. It's ridiculous that people can get sales for unrelated matters, you should be able to credit for a sale that you closed. - Hitting bonuses are unrealistic as well, from what i've been told the goals in order to hit bonuses are the same for every store. This doesn't make sense because you could be at a branch thats 10 times slower than most branches in our market but you're still expected to hit the same bonus goal. Also, hitting a bonus is a requirement not a "bonus" if you do not hit your 1st tier bonus you will be written up. It's ironic how getting a bonus is considered expected, I thought it was a bonus because you went beyond your usual call and made extra sales. - Don't cap solution sales. A teller can only get a maximum of 3 solutions per customer regardless of what ever else the personal banker is able to get out of them. I can see why they did this from a business perspective but it definitely works against you as a teller. - Extreme punctuality guidelines. I know its expected at any employer to be on time, what gets to me is the fact that managers will still write you up for being a couple minutes late if it happens. - Incentives are horrible. Once again from a business perspective I understand that the company cannot give out $100 incentives but I feel like the company can do a lot better than handing out $5 gift cards or giving out company merchandise. Who wants wells fargo water bottles as an incentive to close sales? On top of that, my manager literally told me that we need to get more solutions in order for our district manager to get her bonus. This kind of thing frustrates me to hear because I can assure you that the DM is getting a much bigger bonus than I ever will see so to hear that as a motivation factor really makes me want to do the opposite and not get solutions. - All of these cons are coming from the retail side of Wells Fargo, I cannot obviously speak for any other department in the company.

Employees are replaceable, disrespected, not trained well, underpaid, the list is immeasurable!!! By far, the WORST company I've ever DEALT with and WORKED for. I would rather be homeless than to ever work for them again!!! I had one day of training, and then one week of a "trainer" on location. I can't tell you how many "I don't know the answer to that one" replies I got from this so called trainer. That's insane. SO many customers closed their accounts after we merged because they were disgusted. I do NOT blame them at all. Insurance is awful and they manipulate the incentive pay system to their favor so you'll never get bonus. I saw them in action and it's ridiculous. Don't work for this terrible company !!!