Wells Fargo reviews

3.5

57% would recommend to a friend

(54,459 total reviews)
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Charlie Scharf

62% approve of CEO

55% positive business outlook

Wells Fargo has an employee rating of 3.5 out of 5 stars, based on 54,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wells Fargo employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

54K reviews
3.0
Dec 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Wells Fargo is a large company that one could move up and/ or around in if (s)he seeks a career in the financial services industry and is very sales-oriented. The benefits given to employees are very good such as your insurance, retirement, and a myriad of other financial perks you get by working at a bank. It is also a company that values diversity and tries to reach out to minority demographic groups--especially the growing Latino population in the United States. If you know Spanish or any another language this company is likely to value your language skills and cross-cultural competency.

Cons

Wells Fargo is a great opportunity for you if--and I mean IF--you are a very sales-oriented person. For example, as a teller your job is not simply to provide efficient, accurate and courteous service to the bank's accountholders as one might think. As a teller you are NOT simply working in customer service. You ARE working in an entry-level sales position. You have a sales quota to meet every quarter and if you consistently do not meet your quota you will no longer be employed by Wells Fargo. It is as simple as that. If your personality is not geared toward trying to convince a customer who merely wanted to come in and quickly cash their check why they should get a credit card, open another account, or use some other financial service, then this job is clearly not meant for you. Be able to suceed at giving a rapid-fire sales pitch or you will not make it.

4.0
Dec 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Company and team ethics. Lot of PTO. Recognition. Advancement Opportunities.

Cons

Overloaded with work. Frequent re-org and uncertainities. Lack of management oversight and support due to re-org. Lack of comminication to teams on policy changes or requirements. Each manager praciticing his/her own understanding of the policies - not standard across organization. Higher expections with fewer resources.

2.0
Dec 28, 2008
Recommend
CEO approval
Business Outlook

Pros

A great job when you're in college and just starting out; I had tuition reimbursement for some college costs, and I worked in a retail environment, which allowed me to work part time but still gave me medical benefits (although that's no longer offered to part employees, this was over 6 years ago). Moving up within the branch environment is easy as long as you don't mind sales and are aggressive in asking to move up the ladder. The other positive is you may get end up in an office where the management and staff are great; there aren't many offices that are like that, but like at any company, the people you work with will be a mix of good and bad, and there are some managers that will try to mentor you and help you move up, so it really pays to choose your location carefully.

Cons

Unfortunately, there seems to be more negatives than positives working for Wells Fargo. The sales culture throughout the company is aggressive, with a tunnel vision towards production numbers, with no concern regarding the appropriateness of the sale to the client. It doesn't seem to matter if the customer doesn't benefit from the loan, acct, etc; nor management seem to worry much about the overall revenue impact (for example, bankers are sell equity lines, credit cards, etc to customers that state clearly they don't want to have or use them)- incurring set up costs(appraisals, back office underwriting, etc) that are paid by the bank, with no revenue being generated. The only focus is on the quarterly numbers of new accounts opened and loans generated. Within the wealth management group, there is still an aggressive focus on sales; the investment managers, brokers, and trust team members are paid primarily from fees and revenue that they generate on an annual basis, so there is a strong incentive to keep all clients in accounts that charge annual management fees as a percentage of assets, even when the accounts aren't actively managed- trades are only executed a handful of times a year, so a client would spend much less if they paid per transaction, but again, this is strongly discouraged. Team members are not encouraged in any way to take ownership of the company- there used to be an expression "run it like you own it", that is no longer used. The entry level to mid level managers are underpaid and overworked, and typically don't have much experience, so there is very little direction or mentoring, it's very much learn as you go, and if your sales numbers drop for a quarter, expect to have your job threatened, even if you've performed above standard for years prior. And finally, office politics are a huge issue; gossip and backstabbing seem to be everyday events, especially as you move up to and past the VP level. Talent and results become less and less important, but who you are "friends" with becomes more and more important as you try to grow a career here.

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