Wells Fargo is a good company wanting to be great, but not yet living up to it's potential
Pros
Because WF is a financial services company, not just a bank, there are many diverse jobs availabe and WF encouranges hiring from within. Career advancement is supported and employees are encouraged to take advantage of educational opportunities, both internal and external. The company holds to the highest ethical standards, which made me proud to work there; regulatory restrictions often made providing great customer service a challange, but there was an honest commitment to doing so. WF has great potential as a company and has largely avoided the excesses of the sub-prime lending debacle.
Cons
WF is actually a conglomerate of companies. While an effort was (and is) being made to create "One Wells Fargo", this has not been fully realized. Customers assume WF is one entity, but internally responsibilities are divided, and sometimes shared, between various divisions. This creates frustration for customers with issues and inefficiencies in problem resolution. The retail sales environment hinders the development and retention of experienced bankers by continuously raising sales requirements and creating gimmicky bonus programs that make it difficult for bankers to meet all the requirements to earn their bonuses. Burnout is a real problem in non-retail depertments as well.