Western Union reviews

3.4

58% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

51% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Feb 24, 2025

Company Review

Recommend
CEO approval
Business Outlook

Pros

Best work culture, flexible working hours.

Cons

Hybrid model of 3 days of work from office and 2 days from home

5.0
Feb 24, 2025

Purpose-driven

Recommend
CEO approval
Business Outlook

Pros

I like that you see the changes really coming to fruition to get closer to the strategy and the customers. And it trickles down to all the teams.

Cons

Iffy on, but somehow too many changes. Contrary to some reviews, I think this is actually okay but they have to be consistent

1.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Western Union provides solid training for associates, especially in Anti-Money Laundering (AML). You gain valuable knowledge about financial regulations and fraud detection, which can be useful for future roles in compliance or banking. However, the workload is very demanding, and staffing issues often lead to high pressure. Work-life balance can be a challenge, with weekends rarely off and non-consecutive days off at times. Career growth opportunities are limited, but if you're looking to build AML expertise, the learning experience is worthwhile.

Cons

Working as a KYC associate at Western Union has been one of the most exhausting and frustrating experiences of my career. If you're considering this job, let me warn you—it's not worth the stress, lack of work-life balance, and dead-end career path. First, say goodbye to your weekends. You will rarely get full weekends off, and on some months, you’ll find yourself working three weekends in a row without a break. To make things worse, when you get days off, they are often non-consecutive, making it impossible to rest properly or plan anything in your personal life. You basically live at work. The workload is insanely high, and the department is constantly understaffed, yet no real efforts are made to improve the situation. Instead, you’re expected to take on more and more cases with little regard for your mental well-being. Every day feels like drowning in an endless pile of work, and the pressure to meet unrealistic targets never stops. If you’re hoping to grow within the company, don’t bother. There are no real opportunities for advancement. In short, this job drains you physically and mentally, and the company doesn’t seem to care. If you value your time, your weekends, and your career growth, stay far away.

Viewing 310 - 312 of 2,935 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.