Western Union reviews

3.4

56% would recommend to a friend

(2,932 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,932 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Used to have tons of pros when I started in 2024, but after leaving in 2025 the only pros I can come up with were the people on my small team.

Cons

The "Unlimited FTO" is a total scam for Western Union to not have to pay you PTO. They still limit the amount of unlimited FTO you receive in a year. Another scary con is the fact that all tenured employees left in masses when these new changes were rolled out. Now there is hardly anyone left with a lot of experience with WU, which became clearly obvious as things started to hit the fan with deliverables no longer meeting expectations because all the great employees left.

2.0
Jul 2, 2025
Recommend
CEO approval
Business Outlook

Pros

I've been with the company almost two years. I really like my job, my team, abd the work I do. I am nicely compensated. We have monthly site leader meetings that offer good food and swag. We get great swag here!

Cons

Too much energy about watching attendance - first the focus was on the number of days in the office, then number of hours in the office. Total big brother watching our every move. And yet they expect me to take early morning and late evening meetings. And still be in the office for 8 hours. So then I have to work a 12 hour day to fit it all in. It’s inflexible. All senior leaders barricaded on the top floor in the white tower. They only come out for all-hands meetings. They say they offer a flexible time off policy but recently revised it to say time off now includes sick time and will be scrutinized if it’s over 20 days a year. This sends the message that it isn’t really flexible. Variable pay changes – my bonus opportunity base is now locked forever to what I made in 2024 (for new employees, it’s lock on what you make when you start). Only way to get a higher bonus is a promotion or get Exceeds on annual performance ratings – which is capped to top 5% of employees. Seems like they are always looking for ways to be cheap. Company phones no longer provided yet you want me connected. If I want to check email on my personal phone, I have to put WU security policies on my phone which limit what I can do on my own phone – copy an address into another app, like a map or navigation app; access my own OneDrive. Makes it hard to justify it. More cheap policies - you charge me if I use WU benefits if my spouse also has a benefits program. (Not to mention the US Medical offering isn’t very helpful, high premiums and copays.) Not eligible for recognition if above a certain level – sure it’s supposed to come from performance in the form of compensation but it doesn’t seem to happen. The people who do a fraction of the work get recognized because they are eligible to participate in the program and the people doing all the work don’t get recognized because they are too high a level. There is no fun here – no team lunches, no team events, no team building activities. Just meetings, volunteer events, or training. (Exceptions are if someone throws a party, like a going-away party or a baby shower.)

Viewing 211 - 213 of 2,932 Reviews

Glassdoor has 3,789 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.