Western Union reviews

3.5

60% would recommend to a friend

(2,936 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Mar 21, 2017

Compliance Specialist

Recommend
CEO approval
Business Outlook

Pros

Good insurance benefits, they are very well organized as compared to other employers, regarding education of expats on how to adapt to the new country they are about to live in, salaries are relatively okay. Fast recruiting process, relatively good facilities. Good choice for people who want to study, since they can fit their courses in their daily life by working night or morning shifts. Opportunity is given to the employees to share the knowledge they have in various fields, by having annual sessions on literally everything, and it's free.

Cons

Salary could be better, as employees who speak 2 or more of the major operational languages are required to get paid one bonus for the most "expensive" one, without having any extra benefits to receive for the rest of the languages used. You can find yourself working 20% more just because you said you speak one more useful language. No extra benefits from that... So people avoid mentioning any additional skills sometimes. Bad recruiting process, as they sometimes tend to hire in a fast-track way even people who are obviously interested to stay 4-5 months. Then these people leave and their position cannot be covered, giving extra responsibilities to the rest. Internal decisions and under-the-table agreements regarding promotions, where you see people that are locals getting the escalation or managing positions by simply using their PR skills or by simply being natives of the country. People are being rejected constantly when they apply for promotion, since usually the person to be promoted is decided in advance, before any interview. Constant charity reminders where they ask from the employees to contribute for donations, which means they take from the expenses to donate. It's like saying to your 4 friends "I am buying pizza tonight, but I have to ask from one of you to give me his part back". Sometimes it makes you wonder if you are actually working for a big company. There is not enough time to rest during your day offs, especially if you have 5 days in a row early morning shift from six and they give you just one day off and then again 5 in a row... Sometimes they even ignore the preferences that you stated for your schedule, sometimes they cannot satisfy them because people are leaving all the time...

2.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits, pay, 401K match, and PTO were generous. The opportunity to travel and meet your colleagues around the globe was a real bonus.

Cons

The decision to outsource IT to a 3rd party offshore was a horrible decision. It did not reduce costs. Instead it severely reduced the level of customer service and system reliability provided to internal and external users. It was chaos, and probably still is.

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Western Union Response
9y
Thanks for the feedback. We’re glad you found value while at WU; a global company with employees in over 50 countries. Western Union (WU) is committed to providing an excellent customer experience, and invests significantly in technology and capabilities which have continued to improve system availability and customer satisfaction. We wish you success in your future endeavors.
2.0
Mar 16, 2017

Exercise Caution.

Recommend
CEO approval
Business Outlook

Pros

The opportunity to work with international colleagues while based in Colorado. Stock throws off a routine dividend if you're equity eligible.

Cons

Year over year headcount reductions to manage to budget. No leadership focus or long term strategic plan. This is the definition of putting lipstick on a pig. Don't be fooled, perception is king here with little substance. There hasn't been a Chief of HR for almost a year, if that doesn't say something about their commitment to people, an 80% pay out on bonuses, when the streets expectations were met, should.

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Western Union Response
9y
Thanks for your review! Working with colleagues in over 50 countries globally is definitely a valuable experience. Western Union (WU) is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology focus. Our Chief Human Resources Officer (CHRO) is still in his role, and has been asked to also lead a key initiative for the company, helping to drive our long-term growth strategy. We will continue to seek the voice of our customers (internal and external). Please don’t hesitate to share specific suggestions. Thanks for being a part of WU!
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