Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

60% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (56) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"Benefits are good and there are clear tools for understanding them." ((in 212 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 204 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 166 reviews)); "Good environment and culture" ((in 124 reviews)); "Pay is good and competitive" ((in 100 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs and" ((in 92 reviews)); "Poor Leadership and path on the direction for the future" ((in 74 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 61 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 34 reviews)); "poor communication and oversight of issues" ((in 23 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

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Western Union

Western Union reviews

3.5

60% would recommend to a friend

(2,935 total reviews)

Devin McGranahan

54% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Oct 14, 2019

Customer service Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

We have to do gd customer service

Cons

We had to learned gd customer service

Western Union Response

We want to acknowledge your 10+ years at WU and thank you for your dedication to the organization. We appreciate you taking the time to leave a review about your experience.

3.0

Oct 4, 2019

Assistant Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice working environment, great colleagues, interesting projects

Cons

The company is going through some changes and employees are in the dark.

Western Union Response

Thank you for sharing your feedback on your experience at WU. We announced during our second quarter earnings call a new strategy and operating model. Part of this means we must make difficult decisions regarding our workforce to ensure the continued success of the business. We strive to ensure all employees are supported to help them manage through the change both personally and professionally. During this time of transition, we encourage our current and former employees to reach out to us and share any concerns they may have about the organization through our confidential email: careers@westernunion.com.

4.0

Oct 2, 2019

Worked at San Francisco Digital Office

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people Great location in the city Many opportunities for advancement

Cons

Many of the central decisions are based in HQ Denver

Western Union Response

Thank you for taking the time to share your experience as a Marketing Manager in San Francisco. We're glad to hear that you had an overall great experience and we will definitely share your feedback with the appropriate teams.

Viewing 2449 - 2451 of 2,935 Reviews

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