Western Union reviews

3.4

57% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

50% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Oct 4, 2014

High Turnover. Former employee.

Recommend
CEO approval
Business Outlook

Pros

Easy to break into the world of FX. Good people I worked with for the most part. Can make decent money. Infrastructure is in place.

Cons

Where do I start. Very mismanaged, extremely low morale. Lost most of its most talented employees. The merging of 3 companies did not go well. Very disorganized senior management with no clear direction. Doesn't seem like the company knows what it wants to do.

3.0
Oct 1, 2014

Could be great but too political

Recommend
CEO approval
Business Outlook

Pros

Good benefits and competitive salary

Cons

So political, all VPs are competing to have the biggest fiefdom. Very little chance for advancement.

2.0
Sep 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Pretty accessible as the office is in CBD area. Have dental and medical benefits including spouse and children.

Cons

Limited career progression - unless you are good at increasing your visibility with the boss or echoing after the management. Simply just say yes to what they say! Feedback are not genuinely welcomed even though they ask you for it. Poor resource planning - in some departments, redundant roles are created whereas headcount is not given to areas which truly require it. Reason given is often headcount freeze. Resulting in an imbalance work environment. If you are working or applying to be a support staff, practically you can forget about bonus. The word BONUS is not in their dictionary. If you are in the front line like sales or dealing, at least you are compensated with commission or incentives. KPI of each department are also not aligned across the company, causing internal conflicts and lack of teamwork. Too much unnecessary paperwork/admin, customer-facing staff are bogged down. They can't spend enough time talking and serving your customers. Too high turnover of staff that we lose track of the names as there are too many new faces. Between colleagues, there is also no real rapport built.

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Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.