Great customer-focus and strategy for the future
Pros
I've worked for WU for a number of years now, and have seen the company transform to position itself well for the future. A few years ago, WU seriously stepped up its investments in technology and regulatory compliance. Those investments are now bearing fruit in terms of industry-leading capabilities in both those areas. WU is pretty unique among Fortune 500's. It's incredibly global (doing business in 200+ countries), but yet has a small enough global workforce (about 10k) that I don't feel like a small cog in an enormous machine. It's also a very purpose-driven company. I think everybody here feels proud about the impact our business has for good in the world. Lots of companies have a "side focus" on how they "give back" to the community. For WU, the very nature of our business, has a powerful impact for good, as people send money to each other across borders and currencies. Money that helps fund housing, medical care, education, etc. Overall, a great company to work for.
Cons
As with most companies I've been a part of, there is some level of bureaucracy and politics to navigate. I feel like some improvements could be made to ensure individual performance is assessed/rewarded more fairly. Also, there is no shortage of great, bold ideas. The challenge for WU, at times, has been executing on those ideas and sticking it through to completion. One factor influencing execution seems to be a tendency toward being a bit risk-averse. It makes sense to some degree, since WU's business is moving money across borders and currencies in a safe, compliant way. However, I think there is opportunity to be more open to embracing learning through the iterative process and truly celebrating individuals who go out on an educated limb, even when an idea doesn't work out at first.
